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ServiceNow Architect

Job Description

We have an opportunity for a ServiceNow Architect to join our talented IT Services team. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the maintenance and enhancement of the ServiceNow platform and must be able to provide strategic and tactical support to Clients, support multiple projects simultaneously, and adapt to changing priorities.

Typical responsibilities include:

  • Proven experience as the lead technical resource leading the development of solutions in client environments.
  • Provide technical leadership and mentoring, perform peer code reviews, and ensure the ServiceNow team follows software development best-practices
  • Experience with implementation of Service Now core platform functions, ITSM processes, custom or scoped app development, and at least one of the following:  Discovery/Service Mapping, Project & Portfolio Suite, ITBM, ITOM, or Performance Analytics. 
  • Experience building scoped applications in ServiceNow that leverage the power of the platform while providing unique functionality to the Client
  • Create and maintain API and data integration processes between ServiceNow and other services.
  • Experience leveraging MID Servers for integration and automation
  • Prepare and present client facing and internal deliverables that are technology related
  • Translate business requirements into detailed technical designs that represent actionable development tasks
  • Maintain production instance reliability through utilization of Change and Configuration Management processes.  Serve as the Release Manager with final technical authority to approve releases into Production
  • Monitor health, usage and overall compliance of the application
  • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
  • Oversee major version upgrades and install patches
  • Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other configurations required to support client processes
  • Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis

Required Skills

  • Bachelor’s degree in Computer Science, MIS or Business related discipline
  • 4+ years of hands on experience as ServiceNow Architect
  • Certified ServiceNow Administrator
  • Certified ServiceNow Implementation Specialist
  • Experience developing and implementing systems using Agile/Scrum methodology
  • 3 years of experience with ITIL Service Management processes. ITIL Foundations certification preferred.
  • 3 years of experience with core JavaScript development
  • 2 years of experience with web technologies such as DHTML, CSS, AJAX, XML, HTTP
  • 2 years of experience with Server side technologies such as Rino, Jelly
  • 3 years of Database technologies such as JDBC, SQL, MySQL, Oracle
  • Previous experience working with and mentoring junior ServiceNow developers
  • Previous experience configuring and customizing all aspect of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Polices, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups to name a few
  • Understanding and experience related to advanced ServiceNow development including the following:
    • Browser events, best practices in JavaScript coding, style sheets, jQuery
    • The Glide Stack, Jelly scripts along with SN extensions, server-side JavaScript
    • Database relationships, views, query definition, before / after business rules
  • Must be eligible to meet government eligibility requirements

 

This position is located in the Washington DC metro region.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Work Environment: All employees are responsible for their own safety, as well as that of others in the workplace. To help us maintain a safe workplace, everyone must be safety-conscious at all times. This position is performed in a typical office environment. The noise level in the work environment is usually quiet to moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Disability Specifications: NetImpact Strategies will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

About Us

NetImpact Strategies Inc. is a SBA certified 8(a) and Economically Disadvantaged woman-owned, small business with deep expertise in the areas of Portfolio Management, Governance, Financial Management and Budgeting, Acquisition Support, Program and Project Management and Quality Management. 

We have been delivering positive impacts to our clients across the federal civilian and DoD sectors. Our solutions empower sound decision-making and management practices, to enable government agencies to serve effectively as good stewards of taxpayer dollars while meeting their mission.  At NetImpact Strategies, Inc. we are passionate about what we do and take pride in our work every step of the way.  Commitment and accountability are at the core of our relationships.  We believe in doing the right thing because it is the right thing to do.


NetImpact Strategies, Inc. provides results oriented services.  Working collaboratively with our clients, we provide solutions that address the unique needs of each client.  The successful outcome of our efforts is measurable results.

NetImpact Strategies, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by applicable law. Recruitment, training and development, transferring and promotion practices are performed without regard to the above listed items.

 

 

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